Refund policy

REFUND POLICY-STATIONERY WALE BHAIYA
At Stationery Wale Bhaiya, we strive to ensure that every customer is satisfied with their purchase. All products shipped from our warehouse go through a strict quality check before packing to reduce the chances of defective items being dispatched. However, if you are not completely satisfied with your order, we are here to assist you.
If you receive an unsatisfactory product, please follow the guidelines below so we can resolve the issue quickly.
Damaged Goods:
If the package shows any signs of tampering, damage, or repacking at the time of delivery, please do not accept it. You may refuse the parcel and it will be returned to us in the same condition. Before refusing the parcel kindly make a video or click the pics and send it at stationerywalebhaiya@gmail.com.
You can always contact us for any return question at stationerywalebhaiya@gmail.com. 

Cancellation Policy 
Prepaid orders can only be cancelled before they are dispatched.
Once the order has been shipped, cancellation will not be possible. If a customer refuses to accept the delivery, the forward shipping and Return to Origin (RTO) courier charges will be deducted from the total order value.
If a customer requests cancellation for any reason, a 3% payment gateway fee will be deducted from the refund amount.
If the delivery address falls outside the courier serviceable area, the customer will receive a full refund of the order amount.

Missing Product Claim Policy
In case of any missing item in the parcel, customers must record a proper unboxing video while opening the package. The video should clearly show the sealed package, shipping label/AWB number, and the entire unboxing process without any cuts or pauses.
If a customer is unable to provide a clear and continuous unboxing video, the claim for a missing product will not be considered or processed.